According to a study, “50% of companies will fail in the first five years, whereas 80% of businesses will not be able to make in their business up to 10 years.” Several reasons head to these severe percentages like shortage of investment, lower managerial experiences, and many more. However, in the present era, the existing and potential companies can save themselves from witnessing such statistics by deploying cloud technology, also known as Cloud Telephony.
In the recent period, there has been a notable rise in startups and small businesses. Every entrepreneur wishes to take their startups or companies to new heights. The fast-growing advancement in technology can be the only source that best serves them to achieve their goal.
Every company in modern times searches for a strategy to move from a traditional workspace to a digitalized one. Many company divisions have a client support network that provides clients solutions for business product and service inquiries. Although to make sure that the businesses give the best outbound service to clients, they must ensure a resilient and automatic system for prolonged sustainability.
7 Reasons to Shift Your Business Operations To Cloud Telephony
Cloud telephony is also referred to as hosted/cloud calling. It is a cloud-based unified communication technology that enables businesses to shift their company phone system to the cloud. A cloud-based communication system makes it easy for the company to have a secure and stable conversation.
Cloud technology provides the best solution for businesses to enhance their services, such as marketing campaigns, caller verification systems, and many more. These methods enable the industry to operate their company efficiently irrespective of the location.
Integrating CRM and Predictive Dialer with the IVR system can quickly handle their inbound calls and sales calling process. Cloud telephony is a cost-effective technology that saves companies a lot of money as there is no requirement of hardware or any infrastructure system to begin.
Let us understand how companies can leverage the cloud telephony technique to ensure considerable growth.
1. Analyze high volumes of information
To make sure that the businesses run smoothly, companies use the cloud telephony system. The conversation with the clients can be recorded and analyzed using cloud-based technology software.
Agents thus need not analyze the calls manually. The cloud-based system provides businesses with a customizable information dashboard that details how many clients got quick replies to their queries.
Cloud telephony does not let companies miss the incoming call at any time. With cloud solutions, businesses can recognize quality leads, keep records of all customer requirements, and provide them with the best service and satisfaction.
2. High Revenue
Businesses use cloud telephony solutions such as toll-free numbers to provide clients with a user-centric experience. Since calling a toll-free number does not charge the clients, they prefer to call with toll-free numbers. A toll-free number also ensures the total privacy of the call communication between clients and agents as the calls are redirected randomly to the agents.
3. Ensure Security
The cloud-based system ensures end-to-end security. The agent must not worry about sharing individual details with the clients. The call that the agent attends comes via cloud-based technology. The agents receive randomly sequenced calls, and they don’t need to worry about interacting with the same angry or impatient customers again. The cloud telephony system allows businesses to create blocklists, which helps them ensure that no spammers intervene in the business’s performance. The networks without any disturbances increase agent productivity and build more robust work surroundings.
4. Disaster Recovery
Companies need to make sure that their phone system never goes down. It should be up 24/7 to support its clients and get inbound, prospect, or new sales. A cloud phone system helps guard against a lack of enterprise voice in disasters. Using the cloud always guarantees a stable and flexible phone service.
5. Better Networks
Maintenance of records can be a heavy business responsibility besides a big team of agents. A call center service like Outbound Call can help businesses decrease time and cost. This will allow companies to approach a broad audience with pre-recorded messages simultaneously.
6. Eminent Scalability
Cloud telephony solutions allow companies to monitor and handle many phone calls at a time. This software helps businesses track each call and record them to ensure that no incoming call is dropped. This, in turn, enables the companies not to miss any valuable call. The company can gain a better client retention rate if the agent attends every call and answers the most suitable resolution to their query. Moreover, giving immediate solutions happens when clients connect.
7. Easy Accessibility
Hosted telephony offers the highest industry flexibility, which is undoubtedly advantageous for small businesses and existing startups. Using cloud telephony services, companies can access the business’s operations and interact seamlessly across the world using automated software connected with net connectivity. Companies can combine their diversely located offices and devices using an integrated cloud hosting system using cloud telephony. This helps the business and its reps handle their calls and workflow even when they are out of office premises or home.
In this new era, steady and positive business growth is not so easy. Companies face many issues related to the communication system or collaboration among the agents. But, cloud-based technology resolves all such problems. By choosing cloud telephony, companies can move their communication system to the cloud and efficiently handle all conversations between the clients and the agents. This allows them to manage the client’s database securely and effectively.
Cloud telephony offers high scalability to businesses as it provides them the probability of hiring more staff in the future without additional hardware. Cloud telephony is the best cost-effective solution for all businesses.